Clear from the start: these are the situations in which you get your money back.
Last updated: 27 September 2026
Paid but your device isn’t activated yet? You can cancel and get the full amount back.
An activation is a digital service that starts as soon as we activate. By ordering, you expressly ask us to do so, which means the right of withdrawal ends once the activation has been carried out.
If we can’t get your device working, even with help from our support, we refund the amount.
Packages come with the 30-day money-back guarantee stated on the packages page.
Send us a message on WhatsApp with your MAC address and the payment date. We refund via the same payment method.
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